Customer Experience Analytics

Customer experience analytics is the process of collecting, processing, and analyzing customer experience (CX) data for the purpose of driving customer journey design and creating meaningful engagement for maximum retention. In very simple terms, CX analysis aims to analyze customer data to drive meaningful changes.

see detail

Electronic Know Your Customer (eKYC)

Financial service providers have a responsibility to identify their customers and understand the risks they pose before providing services. When prospective customers lack formal identification, or when their identification is difficult to authenticate, providers cannot easily verify their identities or perform customer due diligence (CDD) on them.